Privacy Policy

LA ESPERANZA MEDICAL CENTERS INC

Last Updated: March 8, 2025

LA ESPERANZA MEDICAL CENTERS INC (“Company,” “we,” “us,” or “our”) operates the website https://laesperanzamedicalcenters.com . This Privacy Policy describes how we collect, use, protect, and disclose personal information obtained through our website, forms, phone calls, and electronic communications.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, and other information submitted through contact forms, appointment requests, or direct communications. We may also collect limited health-related information necessary to schedule appointments or provide medical-related services, handled in accordance with applicable laws.

Additionally, we may automatically collect technical information such as IP address, browser type, device information, and website usage data when you visit our website.

How We Use Your Information

We use the information we collect to schedule and manage appointments, respond to inquiries, provide customer support, send appointment reminders and service-related notifications, communicate with you regarding our services, improve our website and operations, and comply with legal and regulatory requirements.

SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from LA ESPERANZA MEDICAL CENTERS INC, including service-related messages such as appointment reminders, notifications, and follow-ups. Marketing messages will be sent only when explicit consent has been provided.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

How We Collect SMS Opt-In

We collect SMS consent through website contact or appointment forms with a clear opt-in disclosure, patient intake forms, phone conversations where verbal consent is obtained, or SMS messages initiated by the user. Consent records are maintained for compliance purposes.

Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. We may share information only with trusted service providers who assist us in operating our website, managing communications, or delivering services, and only to the extent necessary to perform those services. We may also disclose information when required by law or legal process.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Your Privacy Rights

You may request access to your personal information, request corrections to inaccurate data, withdraw consent for SMS communications, or request deletion of your information, subject to applicable legal and medical record retention requirements. Requests may be submitted using the contact information below.